Information

By Telephone  
8:30AM - 5:00PM PST (Monday-Friday) By Mail/Shipping Address
Local: 604-247-2416 Applied Biological Materials Inc.
Toll Free: 1-866-757-2414 #8-13520 Crestwood Place
By Fax Richmond, BC
604-247-2414 V6V 2G2
By Email CANADA
 

Ordering
We can process your order via our website, phone, fax, or email between the hours of 8:30AM and 5:00PM (PST).

Ordering Online:
    If you are a new customer to ABM, please click here to open an account. If you already have an account, go through our website, find the products you need, add them to the shopping cart, and make your payment online, either pay by credit card or by P.O. number.

Ordering by E-mail or Fax
    Please use either of these forms if ordering by Fax or E-mail: (click to open)

Ordering Over the Phone:
    Please provide the following:
  1. Caller's Name, Institution and Telephone Number
  2. Catalog Number(s) (with Package Size and Description if applicable) and Quantity
  3. Shipping and Billing Address
  4. Purchase Order Number or Credit Card Information

Special Requirements for Orders Outside Canada/USA:
    Please provide the following:
  1. Purchaser's Name, Institution and Telephone Number
  2. Catalog Number(s) (with Package Size and Description if applicable) and Quantity
  3. Shipping and Billing Address
  4. A FedEx or DHL account to pay for shipping. If an account is not provided a quote from FedEx will be acquired and this amount added to the invoice.
  5. Prepayment via Credit Card (VISA/MC) or Wire Transfer ($25.00 wire fee will be added to the invoice).
      Also, please check and ensure the importation of the final products will not be delayed. We cannot be responsible for importation delays, as these are out of our control.
Credit Card Purchases
For your convenience, ABM accepts MasterCard and Visa for purchases. Credit cards will be approved prior to shipment of product(s) and will be charged on date of shipment.
Terms of Payment
For PO's from pre-approved institutions, the terms of payment are net thirty (30) days from the date of shipment. A 1.5% service charge per month is added for accounts over 30 days.
Changes or Cancellations
    Changes or cancellations to orders involving custom service or prioritized out of stock items prior to shipment are subjected to a reagent recovery fee of 20% of the custom service and/or product price. All custom service orders are final sale.
Shipping
    Orders within Canada are shipped Monday-Thursday, orders to the USA are shipped Monday-Wednesday, and orders outside Canada/USA are shipped on Friday or Monday. Products are shipped F.O.B. Vancouver, Canada, shipping charges are prepaid and added to your invoice and unless otherwise requested, orders are shipped via Federal Express Priority.
    For all non-Canadian orders, please note that customs clearance is not in our control. Applied Biological Materials Inc. is not responsible for delay in customs clearance, nor do we provide compensation for such delays.
    In the event of shipment damage or errors in the products packaged, a picture showing the sealed foil pouches is required to verify damage/errors.
Discounted Bulk Orders
All bio-reagents are available in bulk quantities at discounted prices.
Conditions
    Products are sold and licensed for use by end-users only for research or laboratory use and are not to be used on humans or for clinical diagnostic or drug purposes. Any use of Products for diagnostic or therapeutic purposes, or any purchase of Products for resale (alone or as a component), requires a separate license from Applied Biological Materials Inc. The purchase of Product does not grant any right or license to use such Product in the practice of any methods covered by ABM patents or applications.
Warranties
    ABM warrants to customers that all products manufactured by or for ABM and delivered hereunder, to ABM's knowledge will not infringe the claims of any patent, trademark or copyright of any third party. ABM does not warrant that any customer's use or resale of goods delivered hereunder will not infringe the claims of any patents, trademarks or copyrights of any third party. These warranties are exclusive, and ABM makes no other warranty, expressed or implied.
    ABM's products are warranted to meet our QC testing standards at the time of shipment. Notice of problematic products must be made to ABM within 10 days of receipt of the product. This product warranty limits ABM's liability to the replacement of the product only. Under no event, shall ABM be liable for loss of profits, failure of research results, or direct, indirect, punitive, incidental, or consequential damages, including but not limited to loss of research or development, anticipated profits or economic loss. If all the above are not acceptable to you, return the products to us as soon as possible. Failure to promptly return the product constitutes the acceptance of the above terms.
Guidelines for Safe Use of the Products
    Applied Biological Materials Inc. recommends that the buyer and other persons using the products follow Good Laboratory Practice guidelines. ABM disclaims any and all responsibility for any injury or damage, which may be caused by the failure of the buyer or any other person to follow said guidelines. It is the user's responsibility to determine the applicability of any material and/or procedure for a specific purpose and to adopt such safety precautions as may be necessary.
Research Use Only
Products sold by ABM Inc. are all intended for research purposes by qualified persons only.