Order Support | abm
We can process your order via our website, phone, fax, or email between the hours of 8:00am and 5:00pm (PST), Monday to Friday.
|Placing an Order with abm Directly|
If you are a new customer to abm, please click here to open an account. If you already have an account, go through our website, find the products you need, add them to the shopping cart, and make your payment online, either pay by credit card or by PO number. Please note if online order is placed with a PO, a hard copy of the PO will need to be emailed to [email protected] referencing the order confirmation number.
Ordering by e-mail or fax
Please send your PO or order request via email to [email protected] or fax to 604-247-2414.
Ordering over the phone
Please provide the following:
Special requirements for orders outside Canada/USA
Please provide the following:
|Placing an Order via E-Platforms|
abm is proud to announce that we are also verified service providers on Science Exchange and Scientist.com. Aside from ordering from us directly, you can easily find, order, manage, and pay for our services on these platforms.
Visit our Science Exchange and Scientist.com profiles to request a quote now. If you are a current customer, please feel free to leave us some feedback!
|Credit Card Purchases|
For your convenience, abm accepts MasterCard and Visa for purchases. AMEX is also accepted and processed via PayPal subject to a 2% portal processing fee. Credit cards will be charged on date of shipment.
|Terms of Payment|
For PO's from pre-approved institutions, the terms of payment are net thirty (30) days from the date of shipment. A 1.5% service charge per month is added for accounts over 30 days.
|Changes or Cancellations|
Changes or cancellations to orders involving custom service or prioritized out of stock items prior to shipment are subjected to a reagent recovery fee of 20% of the custom service and/or product price, this is in addition to any applicable deposits. All custom service orders are final sale.
Orders within Canada are shipped Monday - Thursday, orders to the USA are shipped Monday - Wednesday, and orders outside Canada/USA are shipped on Friday or Monday. Products are shipped F.O.B. Vancouver, Canada, shipping charges are prepaid and added to your invoice and unless otherwise requested, orders are shipped via Federal Express Priority.
For all non-Canadian orders, please note that customs clearance is not in our control. Applied Biological Materials Inc. is not responsible for delay in customs clearance, nor do we provide compensation for such delays.
In the event of shipment damage or errors in the products packaged, a picture showing the sealed foil pouches is required to verify damage/errors.
|Discounted Bulk Orders|
All bio-reagents are available in bulk quantities at discounted prices.
|Warranties and other Terms and Conditions|
To view our standard warranties and other terms and conditions, please click here.