Order Support
Ordering FAQs

We can process your order via our website, phone, fax, or email between the hours of 8:00am and 5:00pm (PST), Monday to Friday.

Ordering online
If you are a new customer to abm, please click here to open an account. If you already have an account, go through our website, find the products you need, add them to the shopping cart, and make your payment online, either pay by credit card or by PO number. Please note if online order is placed with a PO, a hard copy of the PO will need to be emailed to [email protected] referencing the order confirmation number.

Ordering by e-mail or fax
Please send your PO or order request via email to [email protected] or fax to 604-247-2414.

Ordering over the phone
Please provide the following:
  1. Caller's Name, Institution and Telephone Number
  2. Catalog Number(s) (with Package Size and Description if applicable) and Quantity
  3. Shipping and Billing Address
  4. Credit Card Information or PO number including a hard copy of the Purchase Order to be emailed to [email protected] referencing the order confirmation number.

Special requirements for orders outside Canada/USA
Please provide the following:
  1. Purchaser's Name, Institution and Telephone Number
  2. Catalog Number(s) (with Package Size and Description if applicable) and Quantity
  3. Shipping and Billing Address
  4. A FedEx or DHL account to pay for shipping. If an account is not provided a quote from FedEx will be acquired and this amount added to thevoice.
  5. Prepayment via Credit Card (VISA/MC) or Wire Transfer ($25.00 wire fee will be added to thevoice).
Also, please check and ensure the importation of the final products will not be delayed. We cannot be responsible for importation delays, as these are out of our control.
Placing an Order via E-Platforms
abm is proud to announce that we are also verified service providers on Science Exchange and Scientist.com. Aside from ordering from us directly, you can easily find, order, manage, and pay for our services on these platforms.

Visit our Science Exchange and Scientist.com profiles to request a quote now. If you are a current customer, please feel free to leave us some feedback!

Science Exchange Verified Provider -abm Registered Scientist Supplier -abm
Credit Card Purchases
For your convenience, abm accepts MasterCard and Visa for purchases. Credit cards will be approved prior to shipment of product(s) and will be charged on date of shipment.
Terms of Payment
For PO's from pre-approved institutions, the terms of payment are net thirty (30) days from the date of shipment. A 1.5% service charge per month is added for accounts over 30 days.
Changes or Cancellations
Changes or cancellations to orders involving custom service or prioritized out of stock items prior to shipment are subjected to a reagent recovery fee of 20% of the custom service and/or product price, this is addition to any applicable deposits. All custom service orders are final sale.
Orders within Canada are shipped Monday - Thursday, orders to the USA are shipped Monday - Wednesday, and orders outside Canada/USA are shipped on Friday or Monday. Products are shipped F.O.B. Vancouver, Canada, shipping charges are prepaid and added to yourvoice and unless otherwise requested, orders are shipped via Federal Express Priority.

For all non-Canadian orders, please note that customs clearance is not our control. Applied Biological Materials Inc. is not responsible for delay customs clearance, nor do we provide compensation for such delays.

In the event of shipment damage or errors the products packaged, a picture showing the sealed foil pouches is required to verify damage/errors.
Discounted Bulk Orders
All bio-reagents are available in bulk quantities at discounted prices.
Warranties and other Terms and Conditions
To view our standard warranties and other terms and conditions, please click here.
Shipping your samples to abm

If you need to ship samples or other items to abm, please review the appropriate document(s) below for detailed instructions and guidelines.

Couldn’t find the answer to your question?

Our customer service team is ready to assist with your order and shipping related inquiries. Get in touch via:

Order Support: [email protected]
8:00am to 5:00pm PST (Mon-Fri)
Order support:
Phone: 604-247-2416 Ext. 1
Toll Free: 1-866-757-2414 Ext. 1
Fax: 604-247-2414

Technical Support:
Phone: 604-247-2416 Ext. 2
Fax: 604-247-2414