Resources & Support
How can we help you?
Please select from the options below to contact us.
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Order SupportReach out to our order team for assistance with order and shipping related inquiries.
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Technical SupportSpeak to someone from our team of scientists for any technical inquiries.
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Technical ResourcesAccess product manuals, protocols, references, FAQs, and troubleshooting tips.
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Learning ResourcesExplore our knowledge base, educational videos, and other learning resources.
We’re committed to excellent customer service
"NGS from abm was always willing to advise me and agree with me to choose the best option for my experiments, something that not all companies do. For this reason, I want to thank you for the vocation of service and how devoted you are to your customers, that is the best way to leave a seal on your customers, therefore you will always be my first option."
Dr. Jorge Alberto Vásquez, Industrial Biotechnology Center, Palmira, Colombia - rDNA Metagenomics Sequencing Service
"Response time to our queries was always shorter than 24 hours and instructions were always clear and useful."
Dr. Jorge Xool, Centro de Investigación Científica de Yucatán
"abm has always been very helpful with technical assistance in any of our questions and concerns. I also consider the price for the services provided as very competitive, as other companies charge a multiple of abm's price. I would highly recommend abm's service to any customer interested in custom-made pluripotent stem cells."
Dr. Cameron Moshfegh, ETH Zurich, iPSC generation
"I really like to order from abm as the ordering process is fairly straight forward and the documentation provided, especially with the cell lines, is very well detailed and complete."
Nancy Petitclerc, Immuni T, Immortalized Cell Line
"I am very happy with the NGS service at abm. Technical support has always been very helpful with all concerns and questions I had. The price for the service is very competitive compare to other companies. I would highly recommend abm’s NGS service to other interested customers."
Dr. Thuy Le, Fate Therapeutics, NGS
"Although there are alternatives for custom lentivirus production, I have found abm to offer the best price and service for the production of high titer lentivirus preps. If I have any special needs or concerns, they are always dealt with by the Technical Support Team. I have always been pleased with the product and will continue to use this service for my research."
John Teem, Florida Department of Agriculture & Consumer Services, Custom Lentivirus Production
"We are very happy with the product and the turn around time, and would therefore order another reagent."
Dr. Alexandra Duverger, University of Alabama at Birmingham, CRISPR
"I am a fan of abm: great product quality, great price, great rewards and great experience."
Dr. Vincent Emond, Centre de recherche du CHU de Québec CHUL, Safe-Green, Opti-Protein XL ladders and Safe-Green 100bp Opti-DNA ladders
"Always amazed at the reasonable prices and breadth of selection for genes of interest available on your site. Thanks very much!"
Brian DeBosch, Washington University in St. Louis, CNNM1 Adenovirus (Mouse), Cat. No. 184798A
"I ordered products from abm twice and the end user in our Lab was very happy with the quality of the products and fast delivery method as well."
